If the device cannot use, customer should contact Customer Service. Skyroam will solve the problem as soon as possible, if Skyroam Indonesia team confirmed that the device cannot use, we will according to the usage for refund.
Our rental rates vary per country. You can see the detailed country rates here: http://skyroamwifi.id/index/lease
You can rent directly thru our website or call us for our other products and last-minute bookings.
It’s always best to book at least 1 week before your actual trip/travel departure date. Skyroam accepts bookings up to 3 days before delivery. For last minute bookings, it is on a best-effort basis, customer may directly call or go to the Skyroam office.
LAST MINUTE BOOKINGS:
Send message with subject: “[LAST MINUTE BOOKING]” to
Sorry to hear that, sometimes intermittent internet connection or bank related items can cause failed transactions. In this case you may send us your booking details via email firstname.lastname@example.org or +628118099955 (Whatsapp)
Delivery and Pick-up Point:
Trip Itinerary (Countries with Dates)
Once you send us the complete details, we will send a confirmation email to you with payment instructions
You don’t need to start your day pass; your Global Hotspot is pre-activated with all the data you need during your trip based on your trip dates.